Our Services
SUPPORT
Proactive, tailored, and personalised support
Our support teams ensure your intelligent automation projects drive genuine business transformation. None of these projects happen in isolation. Instead they’re interconnected – each one relying on the successful implementation of another.
We ensure you optimise every part of your technology investments
Continuous support is crucial for ensuring smooth implementation and assured end-user adoption. By providing ongoing guidance and resources, Turbineers seamlessly integrates our intelligent automation projects into your workflows, maximising efficiency and driving successful outcomes across the organisation.
Why Turbineers for Support
Turbineers provides specialised support across your Microsoft Dynamics 365, Microsoft Power Platform, and Power Apps implementations. On each interconnected project, we ensure the service delivery is coordinated and cohesive.
It’s precisely this Support Service that is allowing organisations like Disaster Relief Australia to efficiently manage multiple projects simultaneously, while maintaining focus on the individual objectives and requirements of each. This enhances the organisation’s overall operational effectiveness and responsiveness.
Reduce complexity
As your organisation grows and matures it will trigger more complex requirements from technology. We support your internal teams with the capabilities, expertise, and knowledge they need to develop, deliver, and support the functionality and UX you expect from your Microsoft platforms and apps.
Ensure stability
Our Support team ensures stability across your Microsoft Power Platform and Applications, including Dynamics 365 and SharePoint systems.
Playing specific roles in different parts of the development cycle – planning and development, implementation, review, testing and documentation, and continuous enhancement – we ensure you get each feature release with appropriate managed tickets, test cases, and user documentation. So it’s a complete package on each release.
Build confidence
With our Support team ensuring the quality and integrity of your data, and optimising the platforms you use to leverage that data, you can go into meetings with clients, colleagues and stakeholders, completely confident that your reports, presentations, recommendations and insights are trustworthy and reliable.
What better way is there to build the presence, awareness and credibility of your organisation in your industry.
Assured ROI
Our expertise in Microsoft Dynamics 365, Microsoft Power Platform, and Power Apps ensure the money, energy, and time you invest in our technology is assured to delivered genuine business transformation.
Drive adoption
By supporting your team in their use of Microsoft applications and platforms, we enable your entire organisation to drive more effective outcomes.
Your employees, your clients, and external stakeholder are all supported through their everyday experiences.
Choose the right level of Support for your organisation
Experiencing a difficulty with your Microsoft Dynamics 365, Microsoft Power Platform, and Power Apps platforms? Contact us and we’ll provide the insight you need to fix the problem.
Providing structured support for your teams on specific platforms. A dedicated team is available to triage issues and deliver quick resolution. For more complex issues, we can escalate with onsite support.
If your organisation is scaling up fast and requires dedicate onsite support for every-day issues, we’ll develop the right team to deliver the outcomes you require. This dedicated team is delivered on a contract basis, usually for 12-months or more.
See What Our Clients Say
The key business outcome for CEE3 is the improved effectiveness and stability of our SharePoint system. I can now go into client meetings completely confident that my data is correct.
Now, when I’m presenting to my clients, I’m doing it with an effective data analysis and reporting system behind me, which builds confidence in our business.
Les Oates, National Operations Manager
Partnering with the Turbineers has been an empowering experience. Our vision has become a reality and my management team now sees the potential of the Microsoft Dynamics platform.
We have achieved demonstrable outcomes. Their patience, collaboration, and guidance have enabled us to reach this point.
Michael Hoffmann, Director of Information Technology
We estimate that the Turbineers’ platforms have saved the salaries of two full-time data processing coordinators at Living Turf. That’s an equivalent value of two full time people earning around $120k pa per person.
We can now channel these funds into new customer service roles that deliver genuine value to our clients.
Henk Smith, Chief Technical Officer
